Privacy Policy

RAWCREST values your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.rawcrest.com.

1. Information We Collect

When you visit the Site, we may collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device.

When you make a purchase or attempt to make a purchase through the Site, we collect information such as your name, billing address, shipping address, payment information (processed securely by our payment providers), email address, and phone number if you choose to provide it.

We may also collect information you provide directly, such as when you contact us or subscribe to our email list.

2. How We Use Your Information

We use your order information to:

• Process and fulfill orders, including payment processing, shipping, and order confirmations
• Communicate with you about your order and provide customer support
• Screen orders for potential risk or fraud
• Improve our Site, products, and customer experience

We use device information to:

• Improve and optimize the Site through analytics, performance, and user experience
• Help protect the Site and prevent fraud

If you opt in, we may send you marketing emails. You can unsubscribe at any time using the link in our emails.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve the Site and to understand how customers use it. We may also use advertising and analytics tools such as the Meta Pixel and Google Analytics to measure performance and improve marketing. You can control cookies through your browser settings.

4. Sharing Your Information

We share your personal information with service providers to help us operate our business, such as:

• Shopify — our ecommerce platform
• Payment processors — to securely process payments
• Shipping and fulfillment partners — to produce and deliver your order
• Analytics and advertising partners — if enabled

We do not sell your personal information.

5. International Visitors

If you are located outside the United States, please note that your information may be transferred to and processed in the United States and other countries where our service providers operate.

6. Data Retention

We retain order information for our records unless and until you ask us to delete it, subject to legal and business requirements.

7. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information. To make a request, contact us at hello@rawcrest.com.

8. Children's Privacy

The Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

9. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.

10. Contact

If you have questions about this Privacy Policy or would like to make a request, contact us at: hello@rawcrest.com